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FullFine Services

Terms of Service

Updated: December 2025

Thank you for trusting FullFine Services. Here we explain clearly how purchases, deliveries, and refunds work.

1. The Seller

You are buying directly from {{legalName}} (NIF {{nif}}), operating under the FullFine Services brand. We are a registered business in Spain.

2. Our Products

We sell digital products and services:

2.1 DigIN Framework

This is source code (backend software). We grant you a perpetual license to use it in your projects. Being a downloadable digital product, it has special refund conditions.

2.2 DigIN Partner Bundles (DJ/Label)

These are 2-year service packages with a one-time payment. They include platform access, profile verification, and data management.

3. Payments and Delivery

3.1 How to Pay

  • We process payments via bank transfer. After completing your order, you'll receive an invoice with payment details within 24 hours.
  • Payment terms: 30 calendar days from invoice date.
  • Once we verify your payment, we'll deliver your product within 1-3 business days.

3.2 How You Receive Your Purchase

  1. Confirmation: You'll receive an email with the invoice and payment details within 24 hours of placing your order.
  2. Payment: You have 30 calendar days to complete the bank transfer.
  3. Framework: Once payment is verified, we'll send you an invitation to our private GitLab repository within 1-3 business days.
  4. Partner Bundles: Once payment is verified, you'll receive an activation code by email within 1-3 business days.

3.3 Pricing and Taxes

  • Prices are in Euros (EUR).
  • If you buy from Spain/EU: The final price includes the corresponding VAT.
  • If you buy from outside the EU: We don't charge VAT, but check if your country applies local taxes.

3.4 Invoicing

  • The invoice is issued within 24 hours of order placement.
  • The invoice includes bank details for payment.
  • Payment terms are 30 calendar days from the invoice date.
  • Invoice data is retained for 7 years per Spanish tax requirements.

4. Refund Policy

4.1 For the Framework (Digital Product)

By purchasing, you waive your right of withdrawal once you access the GitLab repository. The sale becomes final the moment you clone or view the source code (per Art. 16(m) EU Directive 2011/83/EU). Please verify this is what you need before accessing.

4.2 For Partner Bundles (Services)

You have 14 days to request a refund, as long as we haven't started the verification work on your profiles. Once verification begins, the service is considered delivered.

  • To request a refund, contact us at {{contactEmail}}.

5. Usage Licenses

5.1 Code

By purchasing the framework, you acquire the right to use it in your commercial projects, but you cannot redistribute the framework itself.

6. Fair Use

By purchasing, you agree to use the software legally and not share your account or licenses with third parties.

7. Cancellation

If we detect that the code is being shared illegally or the service is being abused, we reserve the right to cancel access without refund.

8. Warranties

We sell professional tools that work. However, we cannot guarantee commercial success (e.g., fame or more sales) simply by using them.

9. Liability

Our maximum liability is limited to the price you paid for the product.

10. Law and Contact

These conditions are governed by Spanish law. If you have any questions about your purchase, contact us at: {{contactEmail}}

11. Online Dispute Resolution

In accordance with Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform. If you have a complaint that we haven't been able to resolve directly, you can access this platform at:

https://ec.europa.eu/consumers/odr

Before using the ODR platform, we encourage you to contact us first at {{contactEmail}} to try to resolve any issues directly.

Version: 1.0.0 | Effective from: 2025-12-01